30-Day Refund Policy

At MAXTIX INC, we strive to ensure every customer has a positive experience. This Refund Policy outlines the conditions under which refunds may be requested, how they are processed, and what to expect throughout the review process.

By completing a purchase on the MAXTIX INC platform, you agree to the terms of this Refund Policy. This policy applies to all ticket purchases made directly through maxtixinc.com or via a MAXTIX INC consultation.

A refund request may be eligible for review under the following circumstances:

• The request is submitted within 30 days of the original purchase date
• The event for which the ticket was purchased has not yet occurred at the time of the request
• The request is made by the original purchaser associated with the account on record
• The ticket has not been used, transferred, or otherwise utilized to gain event access
• The refund is not specifically excluded by event-specific or organizer-set no-refund conditions

All eligible requests are reviewed on a case-by-case basis. Submission of a refund request does not guarantee approval.

The following circumstances are generally not eligible for a refund:

• Requests submitted more than 30 days after the original purchase date
• Tickets for events that have already taken place
• Tickets marked as "Final Sale" or "Non-Refundable" at the time of purchase
• Change of plans, personal circumstances, or inability to attend
• Duplicate purchases made in error where adequate notice was not given within 24 hours
• Tickets that were transferred, resold, or used to gain entry to an event

In the event of an official cancellation or postponement by the event organizer:

• Cancellation: All affected ticket holders will be notified by email within 48 hours of the official cancellation announcement. Eligible refunds will be automatically initiated to the original payment method and processed within 5–10 business days.
• Postponement: Your tickets typically remain valid for the rescheduled date. If you are unable to attend the new date, a refund request may be submitted within 14 days of the rescheduled date announcement.
• Significant Program Changes: Material changes to event lineup, format, or location may qualify for a refund request at our discretion.

To submit a refund request, please follow these steps:

1. Contact our support team at contact@maxtixinc.com or call (813) 555-8247
2. Provide your full name, order number, email address associated with the purchase, and a brief explanation of your refund reason
3. Our team will acknowledge your request within 2 business days and begin the review process
4. You will receive a final decision within 5–7 business days of acknowledgement. Complex cases may take up to 10 business days
5. If approved, your refund will be processed to your original payment method within 5–10 additional business days, depending on your bank or card issuer

Once a refund is approved:

• Refunds are issued to the original payment method used at checkout (credit card, debit card, or other accepted payment method)
• Processing times vary by financial institution but typically appear within 5–10 business days after approval
• MAXTIX INC is not responsible for delays caused by your bank, card network, or payment provider
• Service fees and booking convenience charges may be non-refundable unless the event was officially cancelled by the organizer

If you believe a refund decision was made in error or you have additional information to support your request, you may escalate your case by contacting our support team and requesting a secondary review. Escalated cases are reviewed by a senior customer care representative and resolved within an additional 5 business days.

MAXTIX INC reserves the right to amend this Refund Policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your purchase will govern your refund eligibility for that transaction.

To submit a refund request or ask questions about this policy: